Some of our most frequently Asked Questions follow.
1. IS THE COMPANY LEGITIMATE?
SimplytheTicket Ltd does not retail tickets which it does not own or have direct access to. Unlike many internet - based companies, our business is already very well-established with an outstanding reputation and the website merely enhances our service. You can contact our Customer Services team on 0800 862 0347, If calling from outside the UK +44 121 285 0790 or email: sales@simplytheticket.come.
2. IS MY MONEY SAFE?
We have invested heavily in secure systems including SSL, and can guarantee that all transactions on the site are encrypted. Technology has improved immensely recently, and any initial fears should be kept to a minimum.
3. WHEN WILL I GET MY TICKETS?
Most tickets are printed and released from venues around 1-4 weeks before the actual event. We always dispatch tickets as soon as we receive them, but there can sometimes a time delay between your order being placed and the receipt of your tickets.
4. CAN I CANCEL MY TICKETS FOR ANY REASON?
Industry regulations state that "Once a booking is confirmed it may not be cancelled or exchanged unless the event itself is cancelled". However, as an added service we will attempt to re-sell unwanted tickets, once all our own stock has been sold, and should they be re-sold a refund will be made less the booking fee.
5. WHAT HAPPENS IF I LOSE MY TICKETS?
If you lose your tickets, unfortunately there is nothing we can do, these are general circuit policies and we have no control over this. Please keep your tickets safe at all times.
6. AN EVENT IS ADVERTISED AS "SOLD-OUT" - WHY ARE YOU STILL SELLING?
When the promoter or venue has no more tickets to sell to the public, they may announce it is sold out; this does not mean the agents to whom they have allocated tickets have also sold out - it is always worth checking!